FAQ

 

What is Your Shipping Policy?

During checkout you will see the total price including taxes, shipping and handling charges in selected currency before you place your order. Your credit card will be charged in selected currency dollars according to the charges displayed during checkout.

Orders must be placed by 2pm ET to start processing on the same day. MASQ-U offers FREE STANDARD SHIPPING on all products ordered in Canada which will be shipped between 7-10 days. Express shipping is USD $9.95 which will be shipped between 2-5 days and international shipping USD $24.95 which will be shipped in 10-20 days.

*Please note that shipping standards may vary during peek periods

Standard Shipping

All orders ship Monday to Friday excluding federal holidays within Canada

Out of Stock Products

How do I know when the product will be restocked online?

There is an “e-mail me” feature where you can leave your e-mail and be notified when a product is re-stocked OR the product will say “Out of Stock, Coming Soon” where you may come visit us again at a later date.

Returns/ Exchange

Any product that is received broken or damaged can result in an exchange. No returns will be accepted concerning the product itself (mask mixture) or if damage is caused by the customer.